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Thank you for shopping at HearthSong-for toys (and more) you'll feel good about giving!

We appreciate your patronage, and want to do everything we can to make your shopping experience a great one. We look forward to serving you for many years to come!

Please find below information we hope will be helpful to you regarding shipping, currency, and customer service contacts. If you have further questions, please feel free to call us at 1-800-638-9469.

Payment of Orders

All prices on our website and in our catalog are in US dollars. HearthSong accepts American Express, Discover Card, MasterCard, and VISA.

Payment of Orders

For your shopping convenience, we also offer two more ways to pay online through PayPal™ and PayPal Credit®.

Paypal and PayPal Credit
Total Standard
$0 - $25.00 $15.99
$25.01 - $45.00 $21.99
$45.01 - $70.00 $24.99
$70.01 - $100.00 $29.99
$100.01 - $200.00 25% of Order
$200.01+ 20% of Order
Shipping & Handling to Canada

Standard shipping and handling charges are based on the total price of merchandise shipped to each delivery address within Canada plus the UPS discounted Customs Brokerage Fee. Standard Ground Service shipment to Canada takes approximately 7-14 business days.

We're sorry, but we cannot fulfill any orders to the Yukon, Nunavut or Northwest Territories; orders to these locations will not be processed.

Express Service

Please call 1-800-638-9469 for express delivery rates or other shipping-to-Canada questions.

Satisfaction Guarantee/Returns and Exchanges

If, for any reason, you are not 100% satisfied with one of our products, please return it for exchange or refund within 90 days. If your item is defective, you have one year from the date of purchase to return it.

For fastest service, please call us at 1-800-638-9469 for all returns and exchanges.

Product Exclusions

Certain products ship to the contiguous US only and are not available for Canadian delivery. These items include, but are not limited to, Fatwood kindling, fire starters, fuel, some food items and bulb gardens. Click here for a list of individual items that are excluded from Canadian delivery.

Customer Assistance/Questions

We're here to help! Feel free to contact our Customer Service specialists at 1-800-638-9469 or email us. You can also use our Live Chat (available Monday - Saturday: 7am - 11pm Eastern Time) for immediate assistance.


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Estimated Standard Shipping Delivery Dates



Delivery time estimates do not apply to personalized, large or heavy items (over 20lbs.) that require special shipping, items shipped directly from the manufacturer, or out-of-stock items.

Delivery estimates only apply to the contiguous United States. Saturday, Sunday and national holidays are not considered business days for these estimated transit days.

To chat with a representative fill out the form below and press "Chat". While only your name and an email is required, we will be able to serve you better if you supply your phone number.
Chat hours are:
Monday - Sunday: 7am - 11pm Eastern Time
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