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Reviewed on: 1/7/2014 8:08:00 AM
This is the most beautiful wooden play kitchen. I absolutely would purchase it again, but would do so from another company. I ordered during the promo period for the kitchen set including the gourmet pan set, but we opened it Dec. 24 to assemble for our 3yo's Christmas morning, and no pots or pans were included. I contacted this company promptly after Christmas to resolve the issue and they were unapologetic and uncertain about fixing the problem. I did finally receive the missing pan set, but will not be a repeat customer.
Reviewed on: 1/3/2014 10:18:00 AM
I got this (and the refrigerator from Magic Cabin) for my daughter for Christmas. She LOVES it. It is well made and totally adorable. While I am delighted with the kitchen set I am terribly disappointed with the "customer service" I received after ordering. Long story short: when I ordered there was a promotion going on that included a free gift (in addition to the wooden pots and pan set) I did not receive the additional gift and after contacting customer service was then told that it did not include any free gifts (this was after that particular promotion was over) I was pretty insulted when the rep who emailed me implied that I looked at the pictures on the description and assumed I should get everything that was pictured. Because of this terrible experience in customer service I will not be ordering from Hearthsong (or it's sister companies) in the future. I absolutely love their products, but will not do business with a company that makes me feel like I am not important, stupid and a liar.
Reviewed on: 6/3/2012 12:00:00 AM
My 19 month old daughter loves this kitchen. She started stirring and cooking the first time she saw it. I love that it's not huge, it fits in our kitchen and keeps her entertained while I'm cooking.