Reviewed on: 11/26/2013 2:31:00 PM
We rec'd the catalog and ordered the sit-on Pinto. Per the description it had shiny grommets & metal stirrups,the head turned when reins pulled.Once we rec'd the pinto, it didn't have what was listed in catalog. The reins were together with Velcro, which if pulled came apart. I called, was told we got the wrong catalog with a miss print. I asked for the correct catalog which I rec'd, but this has the same information in it. We were very disappointed & the customer service personnel obviously didn't know how to handle. We will not be ordering anymore products from Hearthsong.This is a cute item and expensive to not have the items listed in catalog. The box was damaged in shipping, only a plastic bag around pinto and no packing slip.Very dissatisfied with how handled by Hearthsong.
Reviewed on: 12/27/2012 12:00:00 AM
Pinto, or Buckle as the kids have named him, is lovely and pretty sturdy. But as the name suggests he's not really meant for great interactive play, more just to sit on. They would like to be able to sit on him and pull him round the house but then his legs... buckle, and have to be pulled back into place. I wonder how long before they just snap off? He's not really up for the 'oh no Buckle need a doctor game' either. I think the price was perfect.
Reviewed on: 10/22/2012 12:00:00 AM
My daughter LOVES this horse- we have had it for several years-- we have never had any problems at all and I can't say enough good things about it...in fact, she's 7 now and still rides it around the house all the time! I am looking for another one for her for Christmas!
Reviewed on: 12/26/2011 12:00:00 AM
I think I come at this review from a unique perspective. 'Santa' brought this horse and the palomino horse (both bought at the same time) for my 3 and 6 year-old daughters. To compare them... well, I guess they're both 4 legged horse-shaped stuffed animals. That's about where the comparisons end. This horse doesn't hold a candle to the palomino. This has cheap thin "fur" fabric, a scary/creepy face, no nostrils, weirdly positioned bridle, cheap looking saddle, and a hole in the hoof after about 2 hours of normal play. If you are considering this because of the height, like I did, just get the palomino instead. My just-turned 6 year old is the size of a normal 7 year old or even small 8 year old and she does ok with the palomino. It took her a little longer but she finally noticed all the nicer things about her sister's palomino vs. this, her, horse. The palomino has thicker fur, a nice face with sewn in nostrils (minor details do matter), a normal bridle, nice rivet details, and sturdy metal stirrups. The part that she couldn't compare because she didn't see was that straight out of the box the palomino was noticeably nicer due to the placement of the structural legs (I assume wooden) in the padded hooves. I had to mess with this horse by shoving the structural leg deeper into the stuffing so that the hooves wouldn't look like they were being twisted/bent/broken off. Didn't matter. Whether because it was poorly stuffed or poorly sewn this horse had still had a hole in the hoof after 2 hours of play. It was very easy to repair but while repairing I got a good look at the terrible sewing job that it came with. I'm sure I'll have more repairs to make. My daughter, however, likes it mostly because it's hers. It looks a bit like a horse she had the opportunity to take a ride on last summer and (because they both each have one)she can "ride" along by her sister i.e. no one is left out. BTW, it is kind of cool that these things can slide along on a hardwood floor (just beware of the possible torn stitching issue). There's nothing stand-out from a parent's perspective about this horse. If I'd had the time, I'd have sent this back and bought another palomino. Since, "Santa" brought it - it can't go back (I just can't come up with a decent explanation for it) so I'll just have to repair what I can as needed and maybe even gussy it up/bedazzle the bridle and/or saddle a little. Considering the price, however, none of that should be necessary. Bottom line, save your money or buy the palomino. This one is junk.
Reviewed on: 3/4/2011 12:00:00 AM
My 6 year old horse-crazy daughter announced that this was the best Xmas present EVER...It's surprisingly sturdy, really cute, and the source for hours of imaginative play--it's alternately a rescue horse, a magical horse, Secretariat, a mother horse to her smaller ones, etc.Great toy [...]
- snowboard mama