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Free Shipping - Details

We ship most in-stock merchandise within 24 hours of receiving your order.

* To receive your free STANDARD shipping discount on your order of $49** or more you must enter SNOMAN49 in the Promotion Code box during checkout.This offer is only available on items shipped to a single address within the contiguous United States. Upgraded shipping options may be available at an additional cost and select items may incur Extra Shipping charges due to their weight or size. We will do our best to ensure your order arrives in time for Christmas. Final delivery will depend on the date on which you place your order, the state (“Ship to” address) to which you are sending it, and the shipping method (standard or express) you choose

** Exclusive of applicable shipping and handling charges and taxes. Items may vary and are subject to availability, delivery rules and times. Offers cannot be combined, are not available on all products and are subject to restrictions, limitations and blackout periods. Not valid on prior purchases. Offer valid through 11:59pm EST on 12/18/14. Prices and charges are subject to change without notice. Void where prohibited. © 2014, HearthSong

You can call us at the toll-free number below. Please keep your HearthSong order confirmation number. You will need it in the event you wish to check the status of your order.

Questions Regarding Your Order
If you have any questions regarding your order, please call our toll-free customer satisfaction number 1-888-623-3655. Representatives are available any day from 8:00 a.m. - 11:00 p.m. EST. You can also contact us at any time via our contact form.


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Estimated Standard Shipping Delivery Dates



Delivery time estimates do not apply to personalized, large or heavy items (over 20lbs.) that require special shipping, items shipped directly from the manufacturer, or out-of-stock items.

Delivery estimates only apply to the contiguous United States. Saturday, Sunday and national holidays are not considered business days for these estimated transit days.

To chat with a representative fill out the form below and press "Chat". While only your name and an email is required, we will be able to serve you better if you supply your phone number.
Chat hours are:
Monday - Sunday: 7am - 11pm Eastern Time
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