At HearthSong®, we appreciate and value your business. Whether you're a first time customer or have been with us from the beginning, your complete satisfaction with both our products and our service comes first with us.
Our guarantee is founded on two basic principles:
First: everything we bring you will reflect a spirit of active and creative play. We are dedicated to providing you the kind of high-quality toys and gifts we want for our own kids and that you'll feel good about giving.
Second: we remain committed to superior customer service. We want to do everything possible to make your shopping experience exceptional. That's why we focus on treating our customers with honesty and integrity-the way we would treat our own neighbors and friends.
If, for any reason, you are not 100% satisfied with one of our products, please return it for exchange or refund within 90 days. If your item is defective, you have one year from the date of purchase to return it. Please use one of our hassle-free return or exchange methods.