Tuesday, October 21, 2014 5:16:49 AM

Order Information

Tax Information

We are required by law to collect sales tax for items shipped to Maryland, New Jersey, New York, North Carolina, Ohio, Pennsylvania, and Virginia.

Maryland
6.0%
New Jersey
7.0%
New York
8.625%
North Carolina
6.75%
Ohio
7.25%
Pennsylvania
6.0%
Virginia
6.0%

Shipping

Visit our Shipping area for detailed shipping information.

Checking the Status of Your Order

Please keep your order confirmation number. You will need it in the event you wish to cancel or check the status of your order.

If your order has not already been shipped, we can cancel it. To do so, please contact us immediately at 1-800-533-4397. If your order has already been shipped we will be unable to cancel it.

Satisfaction Guarantee

If, for any reason, you are not 100% satisfied with your purchase, return it within 90 days using one of our hassle-free return or exchange methods. Read more about our guarantee.

Our customer satisfaction number is 1-800-533-4397. Our representatives are available 6:00 a.m. to 11:00 p.m. ET, Monday - Saturday. You can contact us at any time via our contact form.

Or you can write to us at:

HearthSong
Customer Satisfaction Department
7021 Wolftown-Hood Rd
Madison, VA 22727

Other Questions Regarding Your Order

Review our Frequently Asked Questions (FAQs) area for answers to the most commonly asked questions.

Our customer satisfaction number is 1-800-533-4397. Our representatives are available 7:00 a.m. to 11:00 p.m. ET, Monday - Saturday. You can contact us at any time via our contact form.

Or you can write to us at:

HearthSong
Customer Satisfaction Department
7021 Wolftown-Hood Rd
Madison, VA 22727
Call 1-800-533-4397
to speak with a friendly advisor
Email
Live Chat
Please fill out the form to chat with a representative.
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