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Order Information

Tax Information

Where required to by law, HearthSong collects applicable state and local sales taxes on your order and shipping charges. For more information, including the appropriate forms and instructions, please visit your state’s official website.

Important Tax Information Regarding Kentucky, Oklahoma, South Dakota and Other States

HearthSong/CWDkids is not required to and does not collect sales or use tax in all states. However, although this purchase is made over the Internet or by other remote means, it is not exempt from sales or use tax in the state in which you reside. States (except Alaska, Delaware, Montana, New Hampshire, and Oregon) require residents to pay a sales/use tax to the state tax authorities. For more information and the appropriate forms and instructions, please visit your state’s official website.


Visit our Shipping area for detailed shipping information.

Checking the Status of Your Order

Please keep your order confirmation number. You will need it in the event you wish to cancel or check the status of your order.

If your order has not already been shipped, we can cancel it. To do so, please contact us immediately at 1-800-533-4397. If your order has already been shipped we will be unable to cancel it.

Satisfaction Guarantee

If, for any reason, you are not 100% satisfied with your purchase, return it within 90 days using one of our hassle-free return or exchange methods. Read more about our guarantee.

Our customer satisfaction number is 1-800-533-4397. Our representatives are available 6:00 a.m. to 11:00 p.m. ET, Monday - Saturday. You can contact us at any time via our contact form.

Or you can write to us at:

Customer Satisfaction Department
7021 Wolftown-Hood Rd
Madison, VA 22727

Other Questions Regarding Your Order

Review our Frequently Asked Questions (FAQs) area for answers to the most commonly asked questions.