At HearthSong®, we appreciate and value your business. Our guarantee is based on two basic principles:
First, the products and information we offer will fit with the spirit of wholesome and imaginative play, “Toys You'll Feel Good About Giving” is what we hope you will discover with HearthSong products.
Second, your satisfaction, with both the products you buy and our service and commitment, must be complete. Nothing less is acceptable. We offer only products we use or would use ourselves.
Whether you are a first-time customer or you have been with us since the beginning, we cannot stress our commitment to quality products, superior service, and your satisfaction enough.
If, for any reason, you are less than 100% satisfied with a product you have purchased from us, return it within 90 days using one of our hassle-free return or exchange methods.