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Holiday Shipping Information



We will do our best to ensure your order arrives in time for Christmas. Final delivery will depend on the date on which you place your order, the state ("Ship to" address) to which you are sending it, and the shipping method (standard or express) you choose.

Recommended Order By Dates for Christmas Delivery
(When Using STANDARD Shipping)


Order by 11:59pm PT on December 17, 2014 for DELIVERY (the "Ship to" address) to the following states:

Arizona California Colorado Idaho
Montana Nevada New Mexico Oregon
Texas Utah Washington Wyoming


Order by 11:59pm PT on December 18, 2014 for DELIVERY (the "Ship to" address) to the following states:

Florida Kansas Maine Nebraska
New Hampshire North Dakota Oklahoma South Dakota
Vermont


Order by 11:59pm PT on December 19, 2014 for DELIVERY (the "Ship to" address) to the following states:

Alabama Arkansas Connecticut Delaware
Georgia Illinois Indiana Iowa
Kentucky Louisiana Maryland Massachusetts
Michigan Minnesota Mississippi Missouri
New Jersey New York North Carolina Ohio
Pennsylvania Rhode Island South Carolina Tennessee
Virginia West Virginia Wisconsin


Map of US

Recommended Order By Dates for Christmas Delivery
(When Using EXPRESS Shipping Options)


Shipping Method Order Date Ship Date Transit Time Arrival Time Charges
Express Service Sun. 12/21 Mon. 12/22 2 Business Days Wed. 12/24 Standard Charges + $8.99 for each "Ship To" Address
Next Day Delivery Mon. 12/22 Tue. 12/23 1 Business Day Wed. 12/24 Call for Rates

*Ship dates, transit times and arrival dates are approximate. Christmas delivery of in-stock items is guaranteed if order is placed by date shown.

**HearthSong® Express Service is available on in-stock items under 20 lb. for delivery within the 48 contiguous states. Your order will arrive in four business days or we'll promptly refund ALL of your shipping charges-we GUARANTEE it!

***Call for rates on heavier orders, international deliveries or delivery to Alaska or Hawaii: 1-800-533-4397.

We regret that Personalized items are no longer available for delivery by Christmas 2014.

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Estimated Standard Shipping Delivery Dates



Delivery time estimates do not apply to personalized, large or heavy items (over 20lbs.) that require special shipping, items shipped directly from the manufacturer, or out-of-stock items.

Delivery estimates only apply to the contiguous United States. Saturday, Sunday and national holidays are not considered business days for these estimated transit days.

To chat with a representative fill out the form below and press "Chat". While only your name and an email is required, we will be able to serve you better if you supply your phone number.
Chat hours are:
Monday - Sunday: 7am - 11pm Eastern Time
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