One Year Quality Guarantee
At HearthSong®, we strive to provide superior customer service, and we believe in treating our customers the way we want to be treated ourselves. To that end, we guarantee product quality for one year from the shipping date. For more information visit our One Year Quality Guarantee Page. Our Guarantee
Easy 90-Day Return Policy
If, for any reason, you are not 100% satisfied with one of our products, you may return it for an exchange or refund within 90 days of the purchase date. Please use one of our hassle-free methods outlined below.
For the fastest service, call Customer Service at 1-800-533-4397 to request a Fast Exchange. We'll immediately place your new order and ship out your replacement as soon as possible. We'll cover the shipping and handling cost. While you await your replacement item, repackage your return merchandise carefully and complete the Easy Online Returns Form below. Once we receive your return, we’ll credit you for the cost of the original item less the return shipping fee of $6.95
Easy Online Returns
To print out a return shipping label and return your item(s) by mail, please use our Easy Online Returns form below. You’ll need your order number and billing ZIP code to get started. For items returned not due to damage, defect, or error on our part, we’ll deduct $6.95 from your refund or credit to cover the return shipping fee. Returns are usually processed within 48 hours of receipt of the return merchandise. Please note that personalized items, food and live plants are nonreturnable.
If you're returning your item because it is damaged, defective, or an error was made on our part, you will not be charged for return shipping. If you are returning for any other reason, we'll deduct the $6.95 return shipping fee from your refund or credit. Returns are usually processed within 48 hours of receipt of the return merchandise. Please note that personalized items, food and live plants are nonreturnable.
During delivery: If you see obvious damage you may refuse the shipment and note the reason for the refusal on the delivery paperwork. Call us at 1-800-533-4397 to arrange for a replacement. You will not be charged for shipping and handling on your replacement order.
After you have accepted delivery: If you discover a problem, call us at 1-800-533-4397. We may be able to resolve the problem without a return. Please retain all packing material and boxes until you have verified the satisfactory condition of your purchase. If you do need to return or exchange a large item, call us and we'll arrange for it to be picked up by a freight company.