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At HearthSong®, we strive to provide superior customer service, and we believe in treating our customers the way we want to be treated ourselves. To that end, we guarantee product quality for one year from the shipping date.
We ship most in-stock merchandise within 24 hours of receiving your order. Standard ground delivery requires 5-7 business days. For more information on express or international shipping options, visit our Shipping and Handling Page. Visit our Shipping and Handling Page
If, for any reason, you are not 100% satisfied with one of our products, you may return it for an exchange or refund within 90 days of the purchase date. Call Customer Service at 800-533-4397 to request a Fast Exchange, or use our Easy Online Returns form to return your item(s) by mail. For complete information on our returns policy and procedure, visit our Easy 90-Day Return & Exchange Policy Page for full details. Visit our Returns and Exchanges Page